Freight
TREX will pay shipping on all normal orders over $3,000 within the continental 48 states. Freight must be pre-paid or freight collect on shipments to Alaska, Hawaii, Puerto Rico and other countries. For any orders less than $3,000, a freight charge will be added. TREX will make every effort to ship the same day if orders are placed before 3:00 p.m. CST. Due to these conditions, orders cannot be changed or added to once it has been billed, a separate order would have to be placed.
Returns
Return authorization (RA) required. To request an authorization number or for pre-approval on returns, please call your TREX Dealer Rep or complete the return form that is posted on TREXgolfcart.com dealer portal. Returns for any reason other than “defective” will be subject to a 20% restocking fee. All returns are subject to inspection for determination of credit. Items being returned must be in original shipping materials with the RA number on the outside of the package. Products returned without an RA will be held or refused and returned to the dealer. All RAs issued will have ONLY 30 days from the issue date to be returned before the RA is voided. After 30 days, it will be the dealer’s responsibility to return items to be considered for credit whether the items are defective or not. All sales are final on discontinued and closeout items.
Damaged, Short and Over Shipments
TREX must be notified within 10 days of invoice and noted on paperwork if merchandise is damaged or short to insure proper credit.
Backorders
All backorders will be automatically shipped when available unless you indicate NO BACKORDERS. Backorders over 30 days old are reconfirmed before we ship.